What should I do in an emergency?
Call 01530 836654
It is important to us that your pet receives the best care possible, 24 hours a day.
During opening hours, our team will always deal with emergencies as a matter of priority. When our practice is closed, we use our trusted 24-hour emergency service provider, MiNightVet.
Rest assured, we are here for you
If you’re worried about your pet, here is how you can best help them…
1. Stay Calm
Stay calm as best you can, so your pet will not sense further distress but instead, gain the reassurance they need.
2. Call us directly
Call us directly as normal: 01530 836654. If you call our surgery outside of normal hours, you will be automatically transferred to our 24-hour emergency service provided by MiNightVet.
3. Grab a pen & paper
Grab a pen and paper in case you need to write down any important instructions
4. Receive trusted veterinary advice
Both our teams will be happy to offer advice or examine and treat emergencies as appropriate based on what you tell them. Try to give as much detail as possible; we’re good listeners and will ask the right questions to ensure your pet receives the care they need.
How do we work with my NightVet?
After 7 pm on a weeknight or after 1 pm on a Saturday, we will automatically transfer your call to our trusted 24-hour specialist emergency service, MiNightVet located at Dovecote Veterinary Hospital, 5 Delven Ln, Castle Donington, Derby DE74 2LJ.
Who are MiNightVet?
The service is operated by an onsite team of qualified vets and nurses who have a special interest and much experience in all aspects of emergency critical care. The Hospital is a veterinary referral centre that offers fantastic facilities and has easy on-site parking. Our dedicated team of veterinary surgeons and veterinary nurses will continue to look after in-patients at our practice overnight. Still, you will now also have the option of transferring your pet to Dovecote Veterinary Hospital for overnight care if desired where the ‘MiNightVet’ team members will be on-site at all times overnight. Patients seen at MiNight Vet will need to be transferred back to us on weekdays and Saturday mornings for continued care. On returning to Cockburn Vets, they will be re-examined by our Veterinary team to formulate an ongoing treatment and care plan.
I'm not sure if my pet urgently needs a vet...
As a member of Cockburn Vets, you receive complimentary access to VidiVet, where you can chat with a qualified vet, trusted by us to get a second opinion, 24/7.
